Last Updated: October 2026
1. About Us
These Terms and Conditions govern the use of taxi and private hire services provided by Bristol Airport Taxi UK (trading as BA Taxi), registered at Chew Road, Winford, Chew Magna, Bristol, BS40 8HJ. By making a booking with us, you agree to these terms in full.
2. Bookings
All bookings must be made in advance via our website, phone, or email. A booking is confirmed only once you receive a written or verbal confirmation from BA Taxi. We reserve the right to decline any booking at our discretion. It is the passenger’s responsibility to provide accurate pickup details, drop-off address, and flight information at the time of booking.
3. Fares and Payments
All fares quoted are fixed and inclusive of fuel and standard route tolls unless otherwise stated. No hidden charges apply. Payment may be made by cash, card, or online at the time of booking. For pre-paid bookings, no refund will be issued for no-shows unless 24 hours’ notice is given. Additional charges may apply for excessive waiting time beyond the agreed grace period, route changes requested by the passenger, and any damage caused to the vehicle by the passenger.
4. Waiting Time and Grace Periods
For airport pickups, we monitor your flight in real time. We allow a complimentary waiting period of 45 minutes after your flight has landed. After this period, additional waiting charges may apply. For non-airport pickups, a 15-minute grace period is provided. If the passenger does not arrive within this time without prior notice, the booking may be treated as a no-show.
5. Meet and Greet Service
For airport pickups, our drivers will meet passengers in the arrivals hall holding a name board, unless otherwise agreed. Passengers are responsible for contacting the driver if they are delayed through customs or baggage collection.
6. Cancellations
Cancellations made more than 24 hours before the scheduled pickup will receive a full refund. Cancellations made within 24 hours of the scheduled pickup may be subject to a cancellation fee of up to 50% of the fare. No-shows will be charged the full fare. To cancel, contact us directly by phone at +44 7882 500 352.
7. Passenger Conduct
Passengers are expected to behave in a respectful and lawful manner during their journey. BA Taxi reserves the right to refuse service or terminate a journey without refund if a passenger is abusive, intoxicated, or behaving in a manner that poses a risk to the driver or vehicle. All passengers must wear seatbelts at all times. Child seats are the responsibility of the passenger unless arranged in advance with us.
8. Luggage
Standard luggage allowance is two suitcases and one carry-on bag per passenger. Please inform us at the time of booking if you are travelling with excess luggage, bicycles, wheelchairs, or other large items so we can arrange an appropriate vehicle.
9. Liability
BA Taxi will not be held liable for delays caused by traffic conditions, road closures, accidents, adverse weather, or any circumstances beyond our control. We strongly recommend that passengers allow sufficient time between their taxi pickup and departure. We are not liable for missed flights due to late bookings or incorrect information provided by the passenger. Our liability for any loss or damage is limited to the value of the fare paid.
10. Vehicle and Driver
All our drivers are licensed, DBS-checked, and professional. We reserve the right to substitute the booked vehicle with one of equivalent or greater capacity without prior notice if required.
11. Complaints
Any complaints must be submitted within 14 days of the journey date. You can contact us at +44 7882 500 352 or via our website. We aim to resolve all complaints within 5 working days.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. The most current version will always be available on our website.
14. Contact
BA Taxi / Bristol Airport Taxi UK
Chew Road, Winford, Chew Magna, Bristol, BS40 8HJ
Phone: +44 7882 500 352